Privacy Policy

CloudLeap Inc or Piyovi. (“CloudLeap,” “we,” “our,” and/or “us”) values the privacy of individuals who use our websites (including https://piyovi.com/, https://www.cloudleap.com, and https://*.piyovi.io), applications, or services that link to this Privacy Policy (collectively, our “Services”).  This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose Personal Information from users of our Services and individuals who use our Services to interact with our customers (“End Users”). 

As used in this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual.  By using our Services, you agree to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy.  Beyond this Privacy Policy, your use of our Services is also subject to our Terms of Service. 

Information We Collect 

We may collect a variety of Personal Information from or about you or your devices from various sources, as described below. 

 A. Information You Provide to Us 

Registration.  When you register to use our Services, we will collect your Personal Information, including your name, email address, and password. 

Use of Our Services as an End User.  When you interact with our Services as an End User, we collect the Personal Information you provide to us in connection with your interactions.  

Communications.  If you contact us directly, we may receive additional Personal Information about you.  For example, when you contact us for support, we will receive your name, email address, the contents of your message, and your phone number if you choose to provide it.  If you subscribe to our marketing communications or join our support mailing list, we will receive your name and email address. 

Careers.  If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the Personal Information you choose to provide us with as part of your job application, such as your contact information, education, and employment experience. 

B. Information We Collect When You Use Our Services 

Location Information.  When you use our Services, we may infer your general location information.  For example, your IP address may indicate your general geographic region. 

Device Information.  We receive information about the device and software you use to access our Services, including internet protocol (IP) address, device type, and operating system version. 

Usage Information.  To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with them, such as the length of time you spend on a page, objects you click on, and the dates, times, and lengths of your sessions.  When we send you emails, we may track whether you open them to learn how to deliver a better customer experience. 

Information from Cookies and Similar Technologies.  We and our third-party partners may collect information using cookies, pixel tags, or similar technologies.  Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services.  Cookies are small text files containing a string of alphanumeric characters.  We may use both session cookies and persistent cookies.  A session cookie disappears after you close your browser.  A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. 

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings.  Please note that if you delete or choose not to accept cookies from the Services, you may not be able to utilize the features of the Services to their fullest potential. 

C. Personal Information We Receive from Third Parties 

Customers.  We may receive additional Personal Information about you from our customers in connection with your interactions with our Services. 

How We Use the Personal Information We Collect 

We use the Personal Information we collect: 

• To provide, maintain, debug, improve, and enhance our Services; 
• To understand and analyze how you use our Services, and develop new products, services, features, and functionalities; 
• To understand and analyze usage patterns; 
• To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support; 
• To send you push notifications and/or text messages; 
• To generate de-identified and aggregated data for any lawful purpose; 
• For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable, or otherwise of interest to you; 
• To find and prevent fraud, and to respond to trust and safety issues that may arise; 
• For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and 
• For other purposes for which we provide specific notice at the time the Personal Information is collected. 

Who will access your data 

Our subprocessors may have some access to your data. Piyovi’s development team may have some access to your data which they use for maintaining the website and provide service. 

User Rights 

1. Right to Access 

Users have the right to request access to the personal data we collect, store, and process. Upon request, we will provide details about the type of data collected, the purpose of its collection, and how it is used or shared. 

2. Right to Rectification 

If users find that any personal data we hold is inaccurate or incomplete, they have the right to request corrections or updates to ensure that the information is accurate and up-to-date. 

3. Right to Erasure (Right to be Forgotten) 

Users can request the deletion of their personal data under certain circumstances, such as if the data is no longer necessary for the purposes for which it was collected, or if the user withdraws consent (where consent was required). 

4. Right to Restriction of Processing 

Users can request that we limit the processing of their personal data in specific cases, such as when the accuracy of the data is contested, or if the processing is unlawful, but the user opposes the deletion of the data. 

5. Right to Data Portability 

Users have the right to receive a copy of their personal data in a structured, commonly used, and machine-readable format. They also have the right to transmit this data to another service provider without hindrance, where technically feasible. 

6. Right to Object 

Users can object to the processing of their personal data for specific purposes, such as direct marketing or when processing is based on legitimate interests. Upon objection, we will cease processing unless there are compelling legitimate grounds to continue. 

7. Right to Withdraw Consent 

Where consent is the legal basis for processing personal data, users have the right to withdraw their consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. 

8. Right Not to Be Subject to Automated Decision-Making 

Users have the right to not be subject to decisions made solely on the basis of automated processing, including profiling, which produces legal or similarly significant effects on them, unless necessary for entering into or performance of a contract. 

9. Right to Lodge a Complaint 

If users believe their privacy rights have been violated, they have the right to file a complaint with the relevant data protection authority or regulatory body. 

10. Right to Know 

Users have the right to know what personal data we collect, how it is used, and whether it is shared with third parties. This also includes the right to request disclosure of the categories of personal information collected about them. 

Any changes will be communicated to the users through privacy policy page of our website.